Last updated: 21 October 2026. We want your chosen piece to arrive safely and be as described. If it arrives damaged or does not meet the consumer guarantees under the Australian Consumer Law, please contact Buddha Statues Co so we can assess the issue and provide the appropriate remedy.
If your item arrives broken
Please email [email protected] as soon as possible, preferably within 7 calendar days after delivery. Include your order number, a brief description, and clear photos of the broken item, outer parcel, inner packaging and shipping label. Please keep the item and packaging until we have reviewed your request. Contact us even if you discover damage after 7 days; this reporting period does not limit your rights under the Australian Consumer Law.
How the exchange works
After reviewing the details, we will confirm the next steps by email. If a return is needed, we will provide the correct return address and packing instructions and arrange or cover reasonable return costs where required. Please contact us before sending anything back. There is no restocking fee for an approved faulty-item claim.
Once the exchange is arranged, we will email you the expected dispatch and delivery timing and tracking details when available. As our statues ship directly from their source, delivery can take approximately 15–20 days after dispatch. If the same item is unavailable, we will contact you about the available remedy.
When a refund applies
For a major problem with a product, you can choose a refund or replacement under the Australian Consumer Law. For a minor problem, we may provide a repair or replacement within a reasonable time; further remedies may apply if the problem is not resolved. Any refund we arrange will go to the original payment method. Once agreed, we will initiate it within 7 business days, or within 7 business days after receiving and assessing the item if a return is required. Your payment provider may take additional time to show the credit.
Change-of-mind returns: If you change your mind after placing an order, we do not accept a return or offer a refund for that reason alone. This does not affect our broken-on-arrival exchange process or any rights and remedies available under the Australian Consumer Law.
Before ordering
Please check the product photos, stated material and measurements before placing your order. Small variations in colour or finish can occur between batches of hand-finished statues. This policy describes our broken-on-arrival exchange process and does not remove any remedy available to you under the Australian Consumer Law.
Contact us
Email [email protected] with your order number. Buddha Statues Co serves customers online across Australia. We will give you return instructions and the correct return address when needed.
